Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely, on time, and with care.

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.
• During high-demand periods (Ramadan, sales, promotions), processing times may be slightly longer.

You will receive a confirmation message once your order has been shipped.

Shipping Locations

We currently ship to:

• United Arab Emirates (UAE)
• Selected international destinations

If your location is not listed at checkout, please contact us before placing your order.

Delivery Time

Estimated delivery times:

• UAE: 3–5 business days
• International: 5–12 business days (depending on destination and customs clearance)

Delivery times are estimates and may vary due to courier delays, customs, or unforeseen circumstances.

Shipping Charges

• Shipping fees are calculated at checkout based on your location and order size.
• Free shipping may be available during promotions or special offers.

Any applicable customs duties or taxes for international orders are the responsibility of the customer.

Cash on Delivery (UAE Only)

• Cash on Delivery (COD) is available within the UAE.
• Please ensure someone is available to receive and pay for the order at the delivery address.

Order Tracking

Once shipped, you will receive tracking details via email or WhatsApp (if provided).
You can use this information to monitor your delivery status.

Incorrect Address or Failed Delivery

• Please ensure your shipping address and contact details are accurate.
• We are not responsible for delays or failed deliveries caused by incorrect information.
• Additional charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos or details so we can assist you promptly.

Questions or Support

If you have any questions regarding shipping, feel free to contact our support team.
We are always here to help.